Terms and Conditions

Our terms and conditions, privacy policy, cookie policy and more.

Terms and Conditions

Terms and Conditions

Use of this website is done so in accordance to our terms & conditions, our privacy policy and our cookie policy.

Please be forewarned that it is possible to catch computer viruses by accessing a web page or by downloading or running an infected program. Whilst Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 has taken steps to ensure that the pages on this web site are free from infection, such is the nature of the Internet that no assurance can be given that the pages of this web site are indeed free from infection. It is a condition of us allowing you free access that Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 will not be liable for any loss or damage suffered by any person accessing this web site or any third party resulting directly from the transmission of a computer virus resulting from the accessing of this web site.

Please note that the information available on this web site may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information with us before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this web site that you accept that we will not be liable for any action you take in reliance on the information on this web site.

The contents of the pages on this web site are copyright Porlock Vale House and Stud T/AS PVH Tel: 01643 862338. The copying or incorporation into any other work or part or all of the material available on this web site in any form is prohibited save that you may: download extracts of the material on the site for your personal use; or: copy the material on the site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Privacy Policy

Last updated: Sunday, May 20, 2018 12:00 AM

This Privacy Policy is designed to help you understand what information we collect at Porlock Vale House and Stud T/AS PVH Tel: 01643 862338, how we use it, and what choices you have.

Some key terms are defined as follows, and throughout this document:

  • Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 ("Porlock Vale House", "www.porlockvale.co.uk", "we", "us", or "our") is the company that collects and processes Personal Data for the purposes described in this Policy.
  • SCRUMPY Ltd ("SCRUMPY") is the company that we use for hosting our website, booking system & CRM (+ other functionality).
  • Our Services are detailed in the 'About Porlock Vale House and Stud T/AS PVH Tel: 01643 862338' section.
  • Personal Data is any information relating to an identified or identifiable natural person ("Data Subject")

The way in which we store data, process data and run our business is done in a GDPR compliant manner. Upon request we can provide details of data flow, a data inventory, a data breach policy, an employee dismissal log, details on the employee security training we have in place and more. Please follow the instructions in the contact section below to request any information not present in this policy.

In short, we only gather Personal Data we need, we only keep it for as long as is needed, we only use it for what we state below, you can request to correct/edit/remove it, we store it securely, we do not pass it to third parties unless otherwise stated and we aim to be transparent with how we use Personal Data.

About Porlock Vale House and Stud T/AS PVH Tel: 01643 862338

Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 is a vacation rental business. We advertise vacation rental properties, take enquiries about these properties, take bookings at properties, take payments towards bookings and provide other booking related services.

Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 uses SCRUMPY, an online website management & booking system to produce our website, keep track of bookings, enquiries, payments and more.

Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of any property owners we may work with.

Collection and Use of Personal Data

Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 collects information, including Personal Data, for the following purposes:

  • Improving our website's content and user experience
  • Internal business purposes
  • Facilitating and storing the details of online & offline bookings/payments

Your consent to this policy (where requested) is tracked.

This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject).

The services of Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.

The use of our website by an individual classes them as a 'legitimate interest', visiting the site is enough to identify this, data associated with an individual's visit needs to be processed for efficient site operation. Any data collected will be used in a conservative way to help maintain the individual's rights & freedoms.

Improving our website's content and user experience

In the course of providing the website hosting services, SCRUMPY may receive, access, analyse, process and maintain Personal Data on behalf of us.

We determine the types of Personal Data that will be collected and used within SCRUMPY, how it will be used and disclosed, and how long it will be stored. For any questions relating to how your Personal Data is used by SCRUMPY which are not covered in this policy, please contact SCRUMPY directly via email: info@scrumpy.co.uk.

SCRUMPY's Usage Information is collected, including information about how you are accessing and using our site. SCRUMPY directly uses information to understand and improve their services and exposes it to us so that we able to do the same for our business. Usage information may also be used to investigate and prevent security issues, abuse and fraud.

Internal Business Purposes

We may collect personal data from you through our Website (www.porlockvale.co.uk), social media, over the phone, and other channels for the following purposes:

Responding to your enquiries: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and offerings.

Informing you about offerings: We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.

To Understand and Improve our Services and Website Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services, and to investigate and prevent security issues, abuse, fraud.

Facilitating you using our site: We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website. In addition to the information described above, our Website uses Cookies. Please refer to our Cookie Policy for additional details.

Facilitating and storing the details of online & offline bookings/payments

We collect Personal Data via our online booking form, over the telephone or via other channels to be able to store a record of who has (attempted to, confirmed, cancelled, etc) booked a property we may be or have been advertising.

Third Party Links

Our Website may contain links to other websites that Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites unless otherwise stated. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organisations that operate such linked websites may collect, use or disclose, secure and otherwise treat Personal Data. We encourage you to read the privacy policy of every website you visit.

Third Party Tools/Services

We use a number of third party tools & services (sub-processors) that Personal Data may be sent to, including:

  • Google Analytics: To help us gain an insight into the performance and usage of our website.
  • FullStory: To help improve the user experience of our website by recording a sample of user sessions.

For details on the Personal Data exposed to these third party tools please contact us. We encourage you to read the privacy policy of these services if you'd like any information on how they may use any Personal Data that we may transfer to them.

Retention

We have different timeframes on various elements of Personal Data that we hold dependent on its purpose. Once we no longer need to retain your Personal Data, we will make sure that it is deleted or anonymised.

We retain Personal Data provided for bookings indefinitely as these records form important financial evidence for tax purposes. We can at request de-personalise booking data, we may not be able to do this if we still need said Personal Data for tax or other legal purposes.

Disclosure of your Personal Data

As a matter of practice, Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.

We may transfer or disclose Personal Data as follows:

Service Provider Arrangements

We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process or store personal data in the course of providing these services, but based on our instructions only.

As of the date hereof, these third party providers include technical operations such as database monitoring, data storage, hosting services and customer support software tools.

Changes to our Business Structure

Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of Porlock Vale House and Stud T/AS PVH Tel: 01643 862338's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).

Compliance with Laws

Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 and the providers we use may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.

Enforcing Our Rights, Preventing Fraud, and Safety

Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.

Your Rights

In short, the personal data you provide to us can be provided upon access, we protect it to the best of our ability, we can amend it for you upon request and remove it from our systems upon request.

If you have any complaints, concerns or queries about how we manage Personal Data, please contact us by emailing info@porlockvale.co.uk. If you are in the European Union you have the right to complain to your local Data Protection Authority about the collection and use of your Personal Data.

Access and Correction of Personal Data

If we receive a request from an individual to access or update Personal Data we have collected we will endevour to respond to said request.

If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or correction and removal of your Personal Data by submitting a request to us via our contact form. We may request certain Personal Data for the purposes of verifying your identity.

How We Protect Personal Data

Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

To learn more about current practices and policies regarding security and confidentiality of Personal Data and other information, please see the Security Practices section; we keep that section updated as these practices evolve over time.

Cookie Policy

Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 uses cookies and similar technologies like single-pixel gifs and web beacons to record/log data. We use both session-based and persistent cookies. In agreeing to this Privacy Policy you would also be agreeing to our full cookie policy found here: http://www.porlockvale.co.uk/cookie_policy.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our Personal Data handling practices. The revised Privacy Policy will be posted on the Website. If you continue to use our services or the Website after the changes are in effect, you agree to the revised Notice.

We strongly encourage you to please refer to this Privacy Policy often for the latest information about our Personal Data handling practices.

Security Practices

As a business both we and the third parties we trust, follow good security practices to help keep Personal Data secure.

Hosting

Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 uses SCRUMPY, SCRUMPY is hosted on Amazon Web Services. As such, Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 inherits the control environment which Amazon maintains. In short web servers and databases run on servers in secure data centers.

Data Encryption

SCRUMPY encrypts all customer data input via the website & booking management system both in transit and at rest. Communications between you and SCRUMPY (our website) are encrypted via HTTPS and Transport Layer Security (TLS) industry best-practices.

Access Controls

Access to Personal Data is limited via a user management system controlled within SCRUMPY. We ensure that anyone with access to Personal Data at Porlock Vale House and Stud T/AS PVH Tel: 01643 862338 has an awareness of GDPR & good security practices.

Data breach

In the event of a Personal Data breach we will endevour to notify the relevant legal authorities and inform the effected individuals within 72 hours of identifying said breach. If you believe you have discovered a personal data breach please contact us using the details below immediately.

Contact Us

Please contact us if:

  • you have any questions or comments about this Privacy Policy;
  • you wish to access, remove, update, and/or correct inaccuracies in your Personal Data; or
  • you otherwise have a question or complaint about the manner in which we or our service providers treat your Personal Data.

You can reach the individual in charge of our privacy policy by emailing info@porlockvale.co.uk or in writing below:

Porlock Vale House, Porlock Weir, Porlock, Somerset, TA24 8PE United Kingdom

Refund Protection

Booking Protect are our Refund Protection partner. They are a seperate company to Porlock Vale House and they will only be able to assist customers who have purchased refund protection. 'Booking Protect' is an optional refund protection product, you should carefully consult their Terms and Conditions before purchasing. They will not be able to answer any questions you may have about a booking with us.

If you have taken out Refund Protection on a booking with us you'll be able to find the Terms and Conditions and details on how to claim in your booking confirmation email. Alternatively you can click the button below to make a claim. Claims must be dealt with by Booking Protect directly.

Make a Claim

Cookies

Cookies enable us to identify you or your device. We use some cookies to enable you to move around the site and to provide some basic features. We use other cookies to improve the functionality of the website such as by storing preferences. We also use cookies to help us to improve the performance of our site and provide you with a better user experience.

If you visited this site via a country that requires us to display a notice about cookies you will have had to dismiss this notice, this dismissal of the notice would serve as you opting in to receive cookies. Navigating to any other page on the site would also serve as you opting in to receive cookies. If you continue without changing your settings, we'll assume that you are happy for us to use cookies on our site. However, if you would like to, you can change your cookie preferences at any time via your browser's settings.

You do not have to accept cookies to use the website. If you reject cookies, certain features or resources of the website may not work properly or at all and you may have a degraded experience.

Although most browsers are initially set to accept cookies, you can change your browser settings to notify you when you receive a cookie or to reject cookies generally.

Where possible the cookies we place on your computer are stored in a secure, tamper-proof way and are submitted over secure connections only.

You can opt out of cookies at any time, even after dismissing any notice we may have displayed to you. You can opt out of cookies by adjusting your browser settings.

Find out more about cookies.

Strictly Necessary Cookies

These cookies are essential in order to enable you to navigate between pages on the site.

Cookie name What it's for
_scrumpy_session

Enables us to associate data with your visit to the site, e.g. the date you've selected in a search, the properties you've looked at prior to enquiring, etc.

Functional cookies

These cookies help us to remember choices to save you time and enable additional site functionality.

login_email, agency_login_address

Remembering the details used to login to certain areas of the site.

Performance Cookies

These cookies help us to understand how people use our site.

Google AdWords

We may use the Google AdWords/DoubleClick advertising network. It stores cookies to measure the effictiveness of advertising campaigns. We may choose to use remarketing techniques to advertise our company across other websites you visit if you've visited our website at any point in the past.

Opt-out of DoubleClick cookies

Google Analytics

We use Google Analytics to track the performance of various areas of our site from a technical & business perspective.

Opt-out of Google Analytics cookies

Twitter

We use tools from Twitter to enable visitors to share content to Twitter.

Opt-out of Twitter cookies

Facebook

We use tools from Facebook to enable visitors to share content to Facebook.

Opt-out of Facebook cookies

FullStory

We use FullStory to record a sample of user sessions (minus sensitive details) for the purposes of making user experience better.

Opt-out of FullStory

Business Information

Credits

Website designed and developed by Ziontech Solutions Ltd.

Powered by , an easy to use, powerful booking management system for property owners and agencies. Get your own holiday property website at www.scrumpy.co.uk

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